משרה חדשה בבוקינג.קום - שירות לקוחות דובר עברית

סוג המשרה: משרה מלאה; מעמד שכיר

Customer Service Executive - German, Norwegian, Arabic and other languages

Job DescriptionAs a Customer Service Executive you will report to a Team Leader in Customer Care. You are responsible for handling pre and post booking (hotel reservations) inquiries. You are also an intermediary between customers and the hotel.Tasks:• Handle pre and post reservation inquiries by phone, e-mails and fax;• Handle sales requests by phone and e-mail;• Modify, change and/or cancel existing reservations;• Outbound calls to hotels/guests to arrangement special requests;• Liaison between guest and hotel to resolve complaints;• Manage relationships with hotels by providing high levels of customer service and account management support.

Required Skills• Excellent communication skills;• Excellent commercial selling skills;• Problem solving;• Experience with internet and hotel industry;• Sense of responsibility;• Independent and customer friendly;• Available full-time (40 hours a week);• Flexible in your work schedule/willingness to work in shifts;• Available to attend a full-time training (4 weeks) starting from June 4th 2012 or June 11th (fully paid);• Fluent in written and spoken English (minimum: B2-level);• Excellent (C2 level) written and spoken language skills in one of the following languages: Dutch, Chinese, Japanese, German, French, Turkish, Hebrew, Russian, Italian.• Valid work permit for Germany as a MUST

What Booking.com will offer you• International work environment;• Convenient office location in the center of Berlin• 25 holidays per year on full time bases;• Bonus payment based on set targets;• 25% premium pay for hours worked after 8pm;• 60% premium pay for hours worked on Saturdays, Sundays and German publlic holidays. Interested? Please upload your CV and Motivation letter in English at www.booking.com/jobs!